Refund policy

Refund Policy

30-Day Product Guarantee
If your order arrives damaged, defective, or with parts missing, you're covered by our 30-Day Guarantee, starting from the date of delivery. Contact us within 30 days with photos or a short video of the issue, and we'll arrange a full refund or a free replacement — you won't pay for return shipping in this case. After 30 days from delivery, this guarantee no longer applies.

Change of Mind Returns
Under UK Consumer Contract Regulations, you have the right to cancel your order and return it within 14 days of delivery, for any reason. To qualify, the item must be unused, unopened, in its original packaging, and in resalable condition. Return shipping costs are the customer's responsibility in this case. Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.

How to Start a Return
Email youranaofficial1@gmail.com with your order number and the reason for your return. We'll confirm eligibility and provide the return address for your specific order.

Damages and Issues
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.